Patient Information

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Welcome to DuPage Pediatrics, Ltd. Our practice is dedicated to the care of the newborn through the college-aged patient. All of our physicians are Board Certified in Pediatrics, which means that they are specifically trained to meet the unique needs of children and adolescents up to the age of twenty-one.Our goal is to make you and your child a part of a life-long wellness program, and we look forward to a long and healthy relationship with you and your family.

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Prescription Refills

Please call during office hours for prescription refills. Be prepared to give the following to the Receptionist:

1. The Prescription Number,
2. Name of Medication
3. Phone Number of the Pharmacy

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Appointments

Our regular office hours are:

Monday – Thursday	8:00 am – 8:00 pm*
Friday	8:00 am – 7:00 pm*
Saturday	9:00 am – 12 noon

* Evening hours may vary Patients are seen by appointment only. We reserve time every morning, late afternoon and early evening for sick children who need to be seen right away. If your child becomes ill and needs to be seen by a physician, please, if at all possible. Call our office between 8:00 am and 9:30 am for a morning appointment, and before 6:00 pm for an evening appointment. Sick children can normally be seen within 12-24 hours. To schedule a well exam appointment, please call our office during office hours. Please call early to schedule an appointment, as we begin scheduling patients 6-8 weeks In advance. The length of your appointment will depend on the reason your child is here to see us. A well-baby or well-child exam will last approximately 15 minutes, and a sick-child visit will last approximately 10 minutes. A consultation or complicated problem will require more time. Please let us know if you’ll require more time. lf we have not seen your child before. Please bring your child’s immunization record and any other pertinent medical records that you may have. If you have any question about your child’s health, please feel free to bring a written list of questions that we can discuss during the visit. This will maximize the benefit of your visit with us. lf you are unable to keep your appointment for any reason, please notify us, preferably at least 24 hours in advance, so that someone else can take advantage of that appointment time.

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Telephone Calls

Many questions or concerns about your child can be handled over the telephone. The first step in getting advice on how to care for your child is knowing when and how to call your pediatrician. ln order to get the greatest benefit from your call, please follow these suggestions:

• 1. For routine (non-emergency) questions, please try to call during office hours. One of our receptionists will answer your call. Please give your name, your child’s name and age, and your main question or concern. Your call will be returned later by a nurse or doctor.
• 2. lf you are calling about an emergency, please state “This is an emergency” as soon as the receptionist answers the phone. An emergency is considered to be a serious accident, injury or poisoning, bleeding that cannot be stopped, unconsciousness, severe breathing difficulties, convulsions, and sharp abdominal pain lasting more than two hours, a black or bloody bowel movement in an Infant, or a child who appears or acts severely ill.
• 3. lf your child is sick, always try to take the child’s temperature before calling for advice.
• 4. When you call our office, have a pencil and paper ready to write down the instructions that the doctor or nurse gives you. Have the number of your pharmacy on hand so that the doctor or nurse can order a prescription if necessary.

Our nurses are trained to answer most of your questions, but we will be happy to return your call if you wish to speak directly to a doctor. We return calls periodically during the day – before lunch, before dinner, and after 8:00 pm. lf your child becomes seriously ill after office hours or on a holiday. One of our physicians is always available by telephone 24 hours a day. Please call our office, and the answering service will be able to Contact us to assist you. lf your after-hours call has not been returned within one hour. Please call again to make sure that the message and correct phone number have been conveyed. In the event of a life-threatening emergency call 911, or call or go directly to the nearest Emergency Department. For an urgent, non-threatening illness after hours, please telephone our office at (630) 810-0900, or go to the Emergency Department at Hinsdale Hospital, as we are on staff at this hospital.

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Payment

At the conclusion of your visit, an itemized bill showing services provided and the cost for each service will be presented to you for payment. Charges for non-covered medical services are due and payable at the time of service. Payment may be made by cash, check or credit card. We submit claims for payment to all Insurance companies at the time of your visit. You will be responsible for 100% of charges at the time of service for all co-payments, non-covered services and you’re deductible. After your deductible is met, 20% of the total charge is required at the time of service. Any remaining balance after your insurance company has paid will be your responsibility. lf you belong to a managed care or HMO medical plan, there are certain very Important points you should be aware of:

• 1. It is essential that you are aware of services covered and not covered by your plan. Each plan is different in this regard, and misunderstandings can be avoided if you are familiar with your specific plan.
• 2. Most PPO insurance plans require a CO-payment. Please have this fee available when you come to the office.

All Insurance-related questions should be directed to the business office between 9:00 am and 5:00 pm, Monday through Friday, at (630) 810-0900. Our staff will gladly assist you and help you obtain the benefits you are entitled to. Please ask if you have questions regarding our fees, financial policies, or your responsibility.

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Financial Assistance

When circumstances make it impossible for you to pay your account in full, the business office will work with you to establish a payment plan. You will be asked to sign a letter of agreement relative to the payment plan agreed upon. We do not become involved in disputes between you and your insurance company regarding usual and customary charges, deductibles or covered charges other than to supply requested factual information. Refund balances of less than $100 will be refunded within thirty days of receipt of payment.

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Patient Forms

In order to make your first visit more productive and reduce your waiting time in our reception area, please download, print and fill out these forms, and bring them with you.